Hours of Study: 15 – 30 Hours

Enrolment Period: 6 Months

What is the exam weighting?

Exam Topics Weighting
Module1: The Small Business Owner 25%
Module 2: Building Client Relationships 25%
Module 3: Enhancing Client Relationships 25%
Module 4: The Service Advantage 25%

What is the exam structure?

Structure Information
Exam 1
Exam Format Online
Exam Duration 80 minutes
Question Format Multiple-choice
Questions Per Exam 28
Attempts Allowed Per Exam 3
Passing Grade 60%
Assignments None

What Continuing Education (CE) credits will you earn?

No api response.

View CE credits for all CSI courses and all associations.

While CSI makes every effort to ensure that the information is up-to-date, we are unfortunately unable to fully guarantee its accuracy. The information listed in the chart may be subject to change. More detailed information on CE Credits is available.

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