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What is the course syllabus?

The Managing Client Relationships curriculum content is accessible over the Internet and is presented in three modules comprised of ten interactive lessons.

Business Effectiveness

  • Business Development Strategy
  • Client Relationship Management
  • Ethics

Personal Effectiveness

  • Building Rapport
  • Questioning and Listening
  • Emotional Intelligence
  • Intercultural Communication

Sales and Negotiation

  • Sales Skills and Strategies
  • Meeting Management
  • Negotiation Strategies

How will you learn?

  • Interactive Lessons – Lenders learn essential content, understand how it should be applied, and test their knowledge.
  • Video Clips – Embedded throughout the online course are short video clips featuring a training expert to demonstrate and/or explain the concepts taught.
  • Lumina Spark© Assessment – It provides a colourful framework for better self-understanding and helps people identify how to improve their working relationships with others.
  • End of Module Assessments – Learners are challenged to apply their knowledge and demonstrate mastery of required skills taught online.

Course Completion

Upon successfully completing this course, you will be able to download a Notice of Course Completion available through your student profile. This will remain on your profile as formal confirmation of course completion. Please note that a certificate will not be issued upon completion of this course.

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